We’ll try to be as fair as possible when handling support tickets. With that being said, tickets are generally handled in the order in which they are received. You’ll get an automated email telling you that we’ve received your ticket. Then, our staff is required to give you notice withing 2 to 6 hours that they are working on your ticket. We try to finish the ticket within 24 to 48 hours depending on the scope of the ticket and how soon you can get back to us. If there’s no other action on your ticket, then it will automatically be closed and you’ll have to open a new ticket.