by support_hf06ms | Jun 7, 2021
First, go to DownForEveryoneOrJustMe.com and type “getflywheel.com” in the box between “Is” and “down for everyone”. Then, click on the blue button that says “or just me?” That will tell you if the issue is with the hosting provider. Next, log into your Greenthumb...
by support_hf06ms | Jun 7, 2021
If support to a department requires additional hourly billing, then you will have to pay for the first hour of work upfront according to your subscription plan. After the ticket is completed, then you will be billed for the remainder of time it took to resolve the...
by support_hf06ms | Jun 7, 2021
Our Emergency Support team specifically deals with websites that are down and hard to access. It could be because of a plugin or theme error, or your website has been compromised. An “urgent” priority ticket just means that the issue is VERY important to you. We will...
by support_hf06ms | Jun 7, 2021
We understand that sometimes it’s best to have someone to physically talk to. We have staff all around the world who are answering support questions. The best way that they can be reached is through the Help Desk. If you request support through any other means, your...
by support_hf06ms | Jun 7, 2021
We’ll try to be as fair as possible when handling support tickets. With that being said, tickets are generally handled in the order in which they are received. You’ll get an automated email telling you that we’ve received your ticket. Then, our staff is required to...
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