After a successful purchase, you will be sent an onboarding form. The encrypted form will ask you about your hosting provider and your login information. We will keep this information secret and safe. If you’re asking for a one-time ticket, you will be asked to fill out this form EVERY time because it will be deleted after the work is done, so it might be a good idea to be a subscriber… as we’ll keep that information on file as long as you remain a subscriber.